Support

Support is ONLY provided through our Ticksy Support Site

All support inquiries MUST include the E-mail used when purchasing the item and contain the license key you were issued when you purchased this plugin.

DO NOT contact us by facebook, or by any other means than the official support site, as there are more than one person who handles ticket requests and they are assigned by issue. Support requests by any other means will only have you refered to the official support site. PERIOD!

Duration

With this plugin you get 6 MONTHS FREE Support starting from the date your license key was issued. An extended support system is currently being built so we will honor .

What's included

  • Answering questions about how to use the item

  • Answering technical questions about the item

  • Help with resolving defects in the item

  • Item updates to ensure ongoing compatibility

  • Availability of version updates & patches to resolve known issues

What's not included

  • Installation of the item

  • Item customization or modification

  • Resolving your server or environment issues

  • Repairing damage caused by other products other than our own

  • Repairing damage caused by 3rd party developers

  • Any support if our product is altered or modified in any way

Other resources

YubNub Digital Shop : Our online digital store for product purchases

YND Sngine Demo Site : Live demos of our current and upcoming Sngine plugins

YubNub Digital Scripts & Plugins Group : Facebook Group for general discussion on our WoWonder & Sngine plugins

WARNING!

WE OPPOSE PIRACY!!! WE WILL NOT provide any support whatsoever for those using nulled versions of Sngine, ABSOLUTELY NO EXCEPTIONS!!! If you are using a nulled version of Sngine then consider your license to use this software REVOKED and expect both your access to this product, as well as your license key(s) to vanish from our shop, as well as notify the author of Sngine in the event he may wish to pursue legal action!

ADDITIONALLY, If we discover anyone using, giving away, or charging for, nulled versions of any of our scripts, WE WILL contact both your hosting service, as well as your internet service provider, to report the illegal activity, and in some cases may pursue LEGAL ACTION!

JUST DON'T DO IT!